CloudWalkers: Fluffy, warm and cozy.

FAQs

How can I contact the Soles Team?

We are happy to receive your feedback and questions! Reach out to us on our Instagram page @step.into.soles or by messaging us on WhatsApp at +961 71 856 986.

You can also simply contact us through the form found on our website (go to Home -> Contact).

What are your delivery fees and times?

We ship all over Lebanon for $4. Once you submit your order, you can expect to receive your items within 3-6 working days.

What is your return policy?

Returns are accepted for damaged items only and if signaled to us within 24 hours of reception. We are happy to offer exchanges for sizes provided they are available. Please note that you will need to cover the delivery costs in the case of exchange.

Do you offer in-store pickup?

Sorry, we don't currently offer in-store pickup.

What materials are your slippers and shoes made off?

We conduct extensive research to bring to you the coziest and most comfortable footwear. Depending on the shoe model, this may mean that it is comes with fluffy internal cushioning or a flexible thick sole, such as our CloudWalkers.